Our Privacy Commitment
At CustomWoodShapes we know how important it is to protect your personal
information. When you are shopping with us either online or by phone, we want
to make every customer experience safe and secure. In keeping with that goal,
we have developed this Privacy Policy to outline our guidelines for the
collection and use of personal information.
Who is CustomWoodShapes?
CustomWoodShapes Inc.
is a 100% Canadian owned and incorporated under the laws of
What
information does CustomWoodShapes collect and how is it used?
Information
CustomWoodShapes collects automatically
Does
CustomWoodShapes disclose the information it collects?
Disclosure
to service providers
How
does CustomWoodShapes protect my information?
How can
I verify my information?
When is
my information removed?
How can
I contact CustomWoodShapes?
Will
this Privacy Policy change?
What information does CustomWoodShapes collect and how is it
used?
At CustomWoodShapes, we collect two types of information: personal information
and non-personal information.
With your consent we may use your personal information for a number of
different purposes, for example to:
fulfill requests for products, services or information;
provide customer services;
measure and improve the effectiveness of our Web Sites or our
marketing endeavours; and
tailor our online or in-store offerings to your preferences.
We may also collect and summarize customer information in a format that no
longer identifies the individual for statistical purposes.
Personal information typically includes your name, address, phone number, and
email address. You can always choose not to provide us with any of your
personal information. However, if you make this choice, we may not be able to
provide you with the product, service, or information that you requested.
Non-personal information does not identify you as an individual. For example,
we may ask you for your postal code to assist us with planning our flyer
distribution.
Your implied consent
In some cases, your consent is implied if we ask you to provide personal
information with a stated purpose. For example, we can only provide delivery of
a product you have purchased if you provide us with your address and phone
number.
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Your express consent
In other cases, we will ask you to give your express consent to use your
personal information to advise you of products or services that may be of
interest. You always have the opportunity to "opt out" of having your
information used for this purpose.
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Withdrawing your consent
When you purchase a CustomWoodShapes product or service, you may need to
provide us with contact and payment information (such as credit card
information) so that we can process your request. If we collect this
information, we will also ask for your consent to use this information to send
you promotional information on products and services.
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Returns
When you return products to a CustomWoodShapes supplier (subject to the written
consent fom that supplier), you will be required to provide contact and payment
information (such as credit card information) to permit authentication of the
transaction and reconciliation of accounts.
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Our website
While using our websites, you may be asked to voluntarily provide certain
personal information (such as your name, email address, postal address, telephone
number, or credit card information). We use this information to complete your
transaction and to apply for access to certain special features and functions
of the websites. If you choose not to provide requested personal information,
you will not be able to use certain features of the websites and you will not
be able to engage in transactions through the websites.
With any of the services on our websites, we may also use your personal
information to contact and correspond with you and to respond to your
inquiries. With your consent, we may send to you, from time to time, email or
other communications regarding goods or services we believe will interest you.
All references to our website in this Policy means www.customwoodshapes.com.
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Information CustomWoodShapes collects automatically
Like many other websites, we automatically collect certain non-personal
information regarding website users that does not identify you. Examples
include the Internet Protocol (IP) address of your computer, the IP address of
your Internet Service Provider, the date and time you access the website, the
Internet address of the website from which you linked directly to the website, the
operating system you are using, the sections of the website you visit, the
website pages read and images viewed, and the content you download from the
website.
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Cookies
The website uses "cookies", a technology that installs a small amount
of information on a website user's computer to permit the website to recognize
future visits using that computer. Cookies enhance the convenience and use of
the website. For example, the information provided through cookies is used to
recognize you as a previous user of the website (so you do not have to enter
your billing information every time), to offer personalized web page content
and information for your use, to track your activity at the website, to respond
to your needs, and to otherwise facilitate your website experience. You may
choose to decline cookies if your browser permits, but doing so may affect your
use of the website and your ability to access certain features of the website
or engage in transactions through the website. To learn more on how to control
the use of your “cookies” click here.
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Tracking information
We may use non-personal information to compile tracking information reports
regarding website user demographics, website traffic patterns, and website
purchases, and then provide those reports to advertisers and others. None of
the tracking information in the reports can be connected to the identities or
other personal information of individual users. We may also link tracking
information with personal information voluntarily provided by website users.
Once such a link is made, all of the linked information is treated as personal
information and will be used and disclosed only in accordance with this Policy.
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Links to other websites
Our website may contain links to other websites or Internet resources. When you
click on one of those links you are contacting another website or Internet
resource. CustomWoodShapes has no responsibility or liability for or control
over those other websites or Internet resources or their collection, use and
disclosure of your personal information.
We encourage you to read the privacy policies of those other sites to learn how
they collect and use information about you.
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Does CustomWoodShapes disclose the information it collects?
CustomWoodShapes does not sell your personal information. However, we may share
your information with third parties acting on our behalf or as permitted or
required by law.
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Disclosure to service providers
CustomWoodShapes may share your personal information with certain service
providers in order to provide products and services to you, to verify and
validate information, and to address customer service matters. Examples of
service providers include credit card issuers, product service depots, warranty
providers, and delivery services. To reduce the risk of fraud or misuse of
personal information, CustomWoodShapes may also verify your personal
information, including but not limited to your address and credit card
information, with third party service providers.
We will use reasonable efforts to ensure that your personal information is used
in a manner that is consistent with this Policy. If you do not wish us to
provide your personal information to those service providers, we may be unable
to process your transaction.
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Supplementing information
From time to time we may supplement information you give us with information
from other sources, such as information validating your address or other
available information you have provided us. This is to help us maintain the
accuracy of the information we collect and to help us provide better service.
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Legal Disclosure
CustomWoodShapes may disclose your information as permitted or required by law;
for example:
to a government institution or other person or entity that has asserted
its lawful authority to obtain the information;
where we have reasonable grounds to believe the information could
be useful in the investigation of unlawful activity;
to comply with a subpoena or warrant or an order made by a court,
person or entity with jurisdiction to compel the production of information;
to comply with court rules regarding the production of records and
information; and
to our legal counsel.
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How does CustomWoodShapes protect my information?
The security of your personal information is a high priority for
CustomWoodShapes. We maintain appropriate safeguards and current security
standards to protect your personal information, whether recorded on paper or
captured electronically, against unauthorized access, disclosure, or misuse.
Although we cannot take responsibility for any theft, misuse, unauthorized
disclosure, loss, alteration or destruction of data by a third party, we take
reasonable precautions to prevent such unfortunate occurrences.
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How can I verify my information?
You can ask to review any of the information that we have retained, how we have
used it, and to whom we have disclosed it at any time by contacting us at mailto:info@customwoodshapes.com.
Subject to certain exceptions prescribed by law, and provided we can
authenticate your identity, you will be given reasonable access to your
personal information, and will be entitled to challenge the accuracy and
completeness of the information and to have it amended as appropriate.
You can also ask us to change your preferences regarding how we use or disclose
your information, or let us know that you do not wish to receive any further
communication from us.
Some requests may involve extensive costs to CustomWoodShapes. As a result
CustomWoodShapes, may request the inquirer to absorb some or all costs of the
inquiry prior to conducting a review.
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When is my information removed?
We keep your information only as long as we need it for the products you are
purchasing and for a reasonable time thereafter or to meet any legal
requirements. We have retention standards that meet these requirements. We
destroy your information when it is no longer needed, or we remove your
personally identifiable information.
You can also request that we remove your information from our records. Subject
to our requirements for continued retention of your information, for example,
for billing, audit, or warranty purposes, we will make every reasonable effort
to honour your request.
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How can I contact CustomWoodShapes?
CustomWoodShapes is responsible for all personal information under its control.
If you have any questions, concerns or complaints about the privacy policies
please contact us at the below:
Email: mailto:info@customwoodshapes.com
Call us at: 1-519-412-0056
Write us at: CustomWoodShapes Inc.
PO Box 35
Tavistock, ON
N0B 2R0
We will respond to your request or investigate your concern as quickly as we
can.
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Will this Privacy Policy change?
To accommodate changes in our service, the technology, and legal developments,
this Policy may change over time. We may add, change, or remove portions of
this Policy when we feel it is appropriate to do so. Whenever we update this
Policy we will change the date on the Policy to indicate when the changes were
made.
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